How we collect and use customer information

1. Who we are

MedRent Thiruvananthapuram provides medical equipment rental services in Thiruvananthapuram, Kerala, including respiratory and mobility equipment for home-care use.

Website: https://medicalrentaltrivandrum.com
Phone: +91 82818 03535
WhatsApp: +91 82818 03535

2. Information we collect

We may collect the following information when you contact us:

• Name
• Phone number
• Email address, if provided
• Location or delivery area
• Equipment requirements or enquiry details
• Any information you voluntarily submit in a message or lead form

3. Information collected through Google Ads lead forms

When you submit your details through a Google Ads lead form, we receive the information you provide in that form, such as your name, phone number, email address, and rental enquiry details.

That information is used only to respond to your enquiry, discuss product availability, provide pricing, arrange delivery, and offer related customer support for our medical equipment rental services.

Google may also process your information according to Google’s own privacy terms and policies when you interact with its advertising products.

4. How we use your information

• Respond to enquiries submitted through our website, ads, phone, or WhatsApp
• Confirm rental requirements, pricing, delivery, pickup, and support
• Maintain customer communication related to active or proposed rentals
• Improve our service quality and lead handling process
• Comply with legal, regulatory, or record-keeping requirements

5. Sharing of information

We do not sell or rent your personal information. We may share information only when reasonably necessary:

• With service providers involved in communication, hosting, analytics, or ad platforms
• With delivery or operational partners only when needed to fulfill your request
• When required by law, regulation, legal process, or government request

6. Data retention

We retain personal information only for as long as needed to respond to your enquiry, manage customer service, maintain business records, and satisfy legal or operational requirements.

7. Data security

We use reasonable administrative and technical measures to protect the information we receive. However, no method of storage or electronic transmission is completely secure, and we cannot guarantee absolute security.

8. Your choices

You may contact us to request correction or deletion of personal information we hold about you, subject to any legal or operational obligations that require retention.

You may also stop receiving communication from us by informing us through phone or WhatsApp.

9. Third-party services

Our website and ad campaigns may use third-party services such as Google Ads and Google Tag Manager. Those services may collect technical or usage data according to their own policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

11. Contact us

If you have any privacy-related questions, please contact:

MedRent Thiruvananthapuram
Phone: +91 82818 03535
WhatsApp: +91 82818 03535